Patient Resources
For an appointment please contact us. Appointment times are available Monday through Friday.
We encourage all of our patients to call us in advance to schedule an appointment. We are here to take care of your orthopedic problems and we will do our best to accommodate all your reasonable needs.
In order for us to serve you in a timely manner, we encourage you to complete all your paperwork (available on our PATIENT PORTAL) before coming to our office. In addition, please bring a copy of your current insurance card and driver’s license to your appointment for our records. If you have any old or recent x-rays, MRI, or any other related clinical results, please bring it with you for our physicians to review them.
Sometimes surgeries take longer than anticipated, emergencies do occur, hence delays are inevitable. When this situation does arise, we request you to be patient with us and we will do everything we can to make you feel comfortable. We always make a sincere attempt to adhere to our clinic schedule, however, if we know a delay is inevitable, we will try to contact you and keep you updated with the schedule. In the event you are unable to keep a scheduled appointment, please notify us as soon as possible by calling our office. This will enable us to contact patients on the waiting list for appointments.
We thank you in advance for your patience and understanding.
Accepted Insurance
We contract with most major insurance plans. Please contact our office to make sure that your insurance is accepted and that we are in network with your insurance.
Prescription Refills
Prescriptions will be written or called in Monday – Thursday, 8:00am – 5:00pm, and Friday, 8:00am – 3:30pm. No prescriptions will be written or called in after these hours or on holidays and weekends. Therefore, it is your responsibility to closely monitor your supply of medications. We recommend you make your prescription requests at least 2 days prior to running out of your prescription.
Financial Policy
CTO accepts most major types of health insurance plans.
For your convenience we file all insurance claims directly with your health insurance carriers. In order for us to serve you better and file a claim with your insurance carrier, we need to have accurate health insurance and plan information. If you should have a change in insurance during your course of treatment, please communicate this to our office to avoid any unnecessary bills to you. Per your contract with your insurance company, your co-pay and/or deductible are your responsibility. Your copay applies to the office visit only. You may receive a bill from this office even though you have made your co-payment today for other services received (ie. injections, braces, casts, x-rays.) If you are unsure of your co-pay and/or deductible responsibility, contact your insurance provider at the number provided on your insurance card. If you do not have insurance to pay for your care, you must make payment at the time of service. If we are not affiliated with your insurance plan, payment in full is expected at the time of service. If your insurance denies coverage you are responsible for services rendered.
We accept Cash, Personal Checks, Master Card, Visa, Discover and Care Credit.